Sign up for an appointment with the doctor. Women's counseling, therapist, children's clinic, online via the Internet, over the phone. Public services

Record on medical advice in several ways by following certain procedures.

Who can use the service record to the doctor

To have the opportunity to sign up to the doctor in public health facilities to receive, free of charge, you must:

• Be a citizen of the Russian Federation.
• Achieve at least partial legal capacity age (age 14).
• Have a policy of compulsory medical insurance.
• Have a Russian passport.

The data medical organizations have the opportunity to enroll in and citizens of another state. Planned medical assistance to such categories of people is on a commercial basis for supplementary health insurance policies.

In order to record the clinic Private medical profile, you must:

• Achieve at least partial legal capacity (age 14).
• Have a Russian passport.

What do I need to have to write?

To record in public health facilities must have the following documents:

• Identity document (passport usually RF).
  
• Policy of compulsory medical insurance (in some instances, policy supplementary health insurance).

This applies to recording with a personal appeal to the registry institution. Before making entries via the Internet or by telephone, you must first be registered in the database of a particular medical institution data. To do this, you must personally apply to the registry and provide the necessary documents (passport and insurance policy).

Entry clinics private profile is carried out without any special documents. The passport will need only under the direct reference to the clinic on the day of visit.

A single hotline for recording to the doctor for the residents of Moscow: 8-800-550-50-30. Phone records to the doctor Moscow and Moscow region +7 (499) 116-79-96.

Cost of services records to the doctor

Recording service itself to the doctor is not paid, it is totally free procedure, regardless of the type of the selected medical institution. Fee-for-service and specialist advice may be charged only on the day of treatment to the doctor.

Methods of recording to the doctor

Make an appointment to see a doctor in several ways:

• When a personal visit to the doctor. Such a recording method is possible only for reuse and subsequent receptions.
• When a personal appeal to the registry.
• Through terminals for the record, set in a medical facility.
• Through the portal of public services.
• Via the Internet (sites of clinics, hospitals).
• After telegrams-bot (this option is only available while recording in Moscow).
• In the telephone mode.
• Through mobile apps.

The pros and cons of various ways to receive entries are shown in the table below:

pros	Minuses
At the doctor's	The lack of queues. Select the date recommended by the doctor.	It is impossible to make an initial reception. The need for a personal visit.
The registry	Online problem solving with the registrar of record.	The need for a personal visit. Possible waiting in line.
through infomat	Getting the paper version of the coupon.	Possible waiting in line. The need for a personal visit. Frequently encountered technical problems.
through Public services	The ability to record at any time, anywhere. View full schedule doctor's work.	The presence of a confirmed account. The presence of attachment.
Through the Internet	The ability to record at any time, anywhere. View full schedule doctor's work.	Technical malfunctions site.
through bot	Entry through the usual messenger (in the case of continuous use).	The absence of a bot for most regions of the country. Difficulties in the use of messenger.
By phone	Advising on the Registrar of Record on all issues.	The presence of attachment. Congestion of the telephone line.
through the application	The ability to record at any time, anywhere. View full schedule doctor's work.	The lack of applications for some regions of the country. Imperfect database. Frequently encountered technical problems.

How to make an appointment via the internet?

Approximate recording step by step guide to the doctor via the Internet in public health facilities:

1. Through a search engine to find the website of the Ministry of Health of a particular region (eg, the Moscow Region, Krasnodar Territory).
2. Select the "free entry" mode.
3. Select area.
4. Select location.
5. Select the required settings (eg, women's consultation, children's clinic).
6. Choose a doctor by specialty (eg, surgeon, physician).
7. Select the name of a particular specialist.
8. Select a free and the most convenient date, specify the time of reception.
9. Fill in the information about the personal data (name, health card number).
10. To obtain and maintain an electronic card.

Register online to see a doctor in a private clinic can be a variety of ways, depending on the site:

1. Fill out the form with your personal data (name, date of birth) and leave contact information (phone number, email address). After that, the patient will be contacted specialists of the clinic and offer the most convenient way to record.
2. Choose a doctor to examine his schedule, and then on their own to record at a convenient time, leaving personal data.

In this and in another case, as a rule, on the patient's phone and by e-mail arrive on the recording notice.

Through the portals of public services

Make an appointment to see a doctor, you can use the popular method - the use of State services portal. You need to know that this service is only available if the user is confirmed, a verified account. Also, recording is performed only for patients who are already attached to the medical facility at personal visit to the registry.

Step by step instructions recording to the doctor via portal of public services:

1. Sign in to your account.
2. View directory services.
3. Next, use the following scheme: service category - my health - entry to the doctor - an appointment with the doctor.
4. Choose your region.
5. Fill in the form of personal data (if they are not filled automatically by the system): Name. Date of Birth. Floor. SNILS number. E-mail address. Phone number. Number MHI policy.
6. Select the type of medical institution (eg, adult clinic, post).
7. Select the profile of medical services (such as dentistry, surgery).
8. Choose a specific doctor, which will be a record.
9. Select a convenient date and time for entries in the schedule specialist.
10. Confirm entry.
11. Get notified about the record.

Through mobile apps

To sign up to the doctor via the app, you must install it on your phone. Usually this kind of applications are divided by regions (for example, the Moscow region, Novosibirsk region).

When the desired application is installed, follow these steps:

1. Add MHI policy attached to the district hospital (if the recording is performed in a public hospital).
2. Configure search applications filters, they may vary: medical specialty; Metro station; the name of the clinic; admission price; Doctor of the experience; symptoms.
3. Select one of the proposed experts.
4. Choose a convenient time to visit.
5. Fill in personal information such as name, date of birth.
6. Fill out the form with contact details: phone, email.

Also, in any application for cancellation of the recording there and write transfer function.

Cons ways an appointment through the mobile apps:

• Applications are not developed for all regions of the country.
• Defective medical institutions database (the application may not show all clinics).
• Frequent technical glitches in the program.

Using the telegrams bot

Make an appointment to see a doctor through the Telegram-bot - the most modern and new way. Take advantage of this opportunity, unfortunately, can only residents of the capital. bot Name: @MosUslugiBot.

Types of services provided by the bot:

• Appointments to the expert.
• Displaying the actual records.
• Ability to cancel the recording.
• A reminder of the upcoming visit of a doctor.

Step by step instructions recording to the doctor with the help of telegrams-bot:

1. Add a bot in instant messenger.
2. Send a message with the necessary data: MHI policy number and date of birth.
3. Specify the doctor's specialty.
4. Wait for a reply message bot with options to record (the specific time, date).
5. Select the most suitable option.
6. Wait for the successful entry notice.

By phone

To record over the phone by completing the following sequence:

1. Call registry selected medical institutions.
2. Provide the information required by the registrar. The likely questions that the patient will need to answer: Name. Date of Birth. Number of health policy. Contact information (phone, email). Data Doctor, which will be a record. Preferred date and time of receipt.
3. Write data on the future of the reception, not to forget.

If the telephone recording will be carried out in a public hospital, the patient must be pre-attached to the organization.

Also call the registrar may provide additional information, for example, that carry the patient on the day of visit to the doctor (documents, analyzes).

personal appeal

Make an appointment to see a doctor in person you can contact the medical institution:

• In the office of the physician. If the patient has received an initial consultation, it can record directly to the doctor himself repeated receptions.
• At the reception. Appointments patient can be carried out in the reception places, passing in front of this attachment procedure.

How appointment with the doctor at the place of residence

Appointment to the doctor in the community in any way only after attaching the patient to a medical organization. After this procedure, the patient may be recorded in the clinic in the community by any methods described above.

The regional clinic

The regional clinic can be booked by any above methods. But you should know that entry into an electronic queue free of charge is carried out only in the presence of the corresponding direction issued by a district specialist in the community.

Patients without direction can be recorded to the doctor on the condition of payment of independent advice.

In the women's clinic

Writing in the antenatal clinic is similar records to other medical institutions. The patient simply need to specify the profile of institutions at registration coupon.

At the children's clinic

Writing in the children's clinic is only possible after the child's attachment to this institution.

For registration you must pass:

1. Select profile places (Children's Hospital).
2. Specify the personal data of the patient, ie the child: name. Date of Birth. Number MHI policy.

How to change the date and time of admission?

Reception date and time can be corrected by a personal visit to the reception or by phone. The registrar will cancel the current record and offer other options on the patient's choice.

Independently cancel entry through the application or the Internet in two ways:

1. Use function change time of the visit. In this case, the patient chooses a different time, without canceling the current record.
2. Some resources do not provide the possibility to adjust the date and time of receipt. In such a situation, a person must first cancel this entry, and then staged procedure in an electronic queue again.

How to cancel or postpone entry to the doctor?

Methods for canceling or transfer recording receiving:

• Personal appeal in the registry. The registrar may cancel or postpone the entry formed by any method.
• A phone call to the reception.
• Through the site, on which to record. All sites have a function "cancel entry" to create an electronic queue. If you want to transfer the time and date of admission, the record first and need to cancel, and then go through the recording process again with the introduction of new parameters.
• Public services on the website, if the recording was carried out by the resource. Undo entries are created in the history of techniques.
• In mobile applications, telegrams-bot is also possible to cancel the section on the current record.

How to get to the doctor without an appointment?

Cases in which the patient can receive medical care without an appointment:

• The presence of symptoms that require emergency medical care (eg, fever, symptoms of poisoning of internal organs). In this case, the patient is drawn into the registry, and passed without observing recording order.
  
• Inability to get to the doctor a long time. If the patient is unable for health reasons to wait time to a planned recording, it can get expert advice in a queue (after recorded or through one of agreement).
• The lack of stamps. Services are available on first come first served.
• The lack of electronic records of technical feasibility. Advice is available on first come first served.

What to do after you have signed up to the doctor?

After the recording, do the following:

• Save the e-card (if recording was carried out via the Internet or mobile applications).
• Record and save on admission data, if the information obtained orally from the registrar (eg, in a telephone conversation).
• Record the information that you need to take with you on the day of doctor visits (documents, previous studies).
• Set a reminder on your phone, so as not to miss the scheduled date.
  
• Adjust the date and time of receipt in case of any changes.
• Cancel the recording in any way possible, if the reception for some reason impossible.

What to do if you miss a doctor

If the patient is delayed in time and can not get an appointment, it will need to call in a medical institution and warn registrar about being late. The patient will be offered either to move the reception if you expect a long delay, or change the patient places in the electronic queue.

If you did not make an appointment to see a doctor?

If recording problems arise when a specialist personal reference in the registry or phone, the receptionist explain to the patient the cause of the current situation and suggests possible options for its authorization.

When recording to an independent physician must deal with the problem directly to the patient.

Possible problems when recording to medical specialists and their solutions:

1. Recording via the Internet:

• The absence in the list of the required doctor specialists. As a rule, if the desired name of the physician is not available, then it is on vacation, business trip or change jobs (you must specify in the registry). Sometimes it happens when a malfunction in the site. If the technique can not be put off, it is necessary to enroll to another specialist of the selected profile, or contact the medical facility for help with the recording.
• Lack of coupons for the selected technician. If the doctor is fully loaded, but the reception to the patient is not urgent, you can use the "defer coupon." This feature allows you to record a person immediately, as soon as free space in the schedule of the specialist. It is also possible to record to another physician required profile. If the schedule of all the possible medical occupied, as a rule, receive medical services carried out in a queue after the recorded patients.
  
• The system does not identify the patient. This problem occurs if the patient is not attached to the medical organization. In this case, entry via the Internet is not possible. A person would have to personally contact the clinic registry with the package of documents (passport, MHI policy). Immediately after the attachment via the Internet recording service will be available.
• Other problems with the technical account. As a general rule, all other situations arise due to malfunction of the site. In this case, you must ask for explanations in the support section of the site. If the problem turns out to eliminate, for the record is better to choose any other method available to patients.

2. Entry through the terminal application, telegrams bot.

Often patients have problems if the record through the application, the terminal or telegrams bot. Virtually all problems occur in this case due to technical reasons: systemic shortcomings incompatibility programs and mobile device. Eliminate such questions can service departments and developers.

If the patient can not write to the doctor by any means to the reception, he can receive medical assistance in a queue. In case of refusal to provide the services necessary to apply to the administration of the medical institution to clarify the situation.

Registration of the article: Lozinski Oleg

Video on how to appointment with the doctor

How appointment with the doctor of public services through the site: